Description
Digitisation is a reorganisation of various areas of social life using the infrastructure of digital communication and media technologies. European Interoperability Framework - Implementation Strategy (EIF) provides 12 principles, including a user-centred principle and the principle of inclusion and accessibility. They are also included in the Digital Transformation Guidelines of Latvia for 2021-2027. User-centricity means putting users' needs at the centre. Users of social work are both clients of social workers and service providers themselves.Aim: to find out the readiness, understanding and attitude of social service providers towards digitalisation in the social field and the functioning of a user-oriented principle in municipal social services.. Partly structured interviews, survey of social workers.. After the administrative-territorial reform, digital solutions to access social services are particularly increasing in rural regions. E-signature cases are introduced: e-decisions, e-contracts, e-addresses, and other e-services, as well as unified customer service centres for all types of services are created. However, a multi-numerical target group is clients 60 + and persons with mental disabilities who are not skilled users of technological tools.. There are differences between regions in the digitisation of social services.For persons aged 60 + and those with mental disorders, social workers are and will be required as face-to-face advisors in the future.The role of the educator in day-to-day work of social and Library staff is increasing, supporting integration of vulnerable people into the digital system.So far, social services providers have not systematically collected and evaluated the feedback from recipients of services - customers on the introduction of remote communication in the provision of social services.Social workers are concerned about how not to lose the values of their professional social work in the remote communication system created by digitisation.| Period | 29 Mar 2023 → 31 Mar 2023 |
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| Event title | RSU Research Week 2023: Research Week 2023 Rīga Stradiņš University |
| Event type | Conference |
| Organiser | Riga Stradins University |
| Location | Riga, LatviaShow on map |
| Degree of Recognition | International |