PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING

Gunta Beta; Dita Role; Dina Berloviene; Zane Balkena

doi:10.17770/sie2020vol6.4849

PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING

Gunta Beta, Dita Role, Dina Berloviene, Zane Balkena

Rīga Stradiņš University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Abstract

Patients, during their stay at hospital, have the right to receive qualitative care and patients’ wellbeing depends on it. Patients’ wellbeing is based on satisfaction with care, which is influenced by, made by several conditions: communication of nurses, professionalism, education and timely provision thereof. Research aim: analyse the satisfaction of patients with the care provided by nurses. Research methods: Quantitative research method – original questionnaire “Newcastle Satisfaction with Nursing Scale” (NSNS).The results of the research: Patient who gives the assessment on nursing quality, with his sense of health condition of the specific period, general and individual requirements, personalized wishes and expectations can influence the satisfaction assessment, because he always is the source subjective variations. Even though the level of patients’ satisfaction is important and considerable indicator for nursing quality, by means of which it is possible to determine the efficiency of the provided care. This is a real means to identify the implemented fields of nursing aims, and improve the process if required, to ensure the quality. Nursing quality is based on patient-centred approach to achieve the common preferable health-care results.

Original language	English
Title of host publication	Sabiedrība. Integrācija. Izglītība = Society. Integration. Education
Subtitle of host publication	starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference
Editors	Velta Lubkina, Aivars Kaupužs, Daina Znotiņa
Place of Publication	Rēzekne
Publisher	Rēzeknes Tehnoloģiju akadēmija
Pages	79-88
Number of pages	10
Volume	6: Sabiedrības veselība un sports
DOIs	https://doi.org/10.17770/sie2020vol6.4849
Publication status	Published - 20 May 2020
Event	International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020 - Rēzekne, Latvia Duration: 22 May 2020 → 23 May 2020 http://journals.rta.lv/index.php/SIE/issue/viewIssue/141/534

Publication series

Name	Society. Integration. Education=Sabiedrība. Integrācija. Izglītība
ISSN (Print)	1691-5887
ISSN (Electronic)	2256-0629

Conference

Conference	International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020
Country/Territory	Latvia
City	Rēzekne
Period	22/05/20 → 23/05/20
Internet address	http://journals.rta.lv/index.php/SIE/issue/viewIssue/141/534

Keywords*

nursing
patient’s satisfaction
nursing quality

Field of Science*

3.3 Health sciences

Publication Type*

3.1. Articles or chapters in proceedings/scientific books indexed in Web of Science and/or Scopus database

Access to Document

10.17770/sie2020vol6.4849Licence: CC BY

PATIENTS SATISFICATION AS THE QUALITYFinal published version, 156 KB

Cite this

Beta, G., Role, D., Berloviene, D., & Balkena, Z. (2020). PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING. In V. Lubkina, A. Kaupužs, & D. Znotiņa (Eds.), Sabiedrība. Integrācija. Izglītība = Society. Integration. Education: starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference (Vol. 6: Sabiedrības veselība un sports, pp. 79-88). (Society. Integration. Education=Sabiedrība. Integrācija. Izglītība). Rēzeknes Tehnoloģiju akadēmija. https://doi.org/10.17770/sie2020vol6.4849

Beta, Gunta ; Role, Dita ; Berloviene, Dina et al. / PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING. Sabiedrība. Integrācija. Izglītība = Society. Integration. Education: starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference. editor / Velta Lubkina ; Aivars Kaupužs ; Daina Znotiņa. Vol. 6: Sabiedrības veselība un sports Rēzekne : Rēzeknes Tehnoloģiju akadēmija, 2020. pp. 79-88 (Society. Integration. Education=Sabiedrība. Integrācija. Izglītība).

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title = "PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING",

abstract = "Patients, during their stay at hospital, have the right to receive qualitative care and patients{\textquoteright} wellbeing depends on it. Patients{\textquoteright} wellbeing is based on satisfaction with care, which is influenced by, made by several conditions: communication of nurses, professionalism, education and timely provision thereof. Research aim: analyse the satisfaction of patients with the care provided by nurses. Research methods: Quantitative research method – original questionnaire “Newcastle Satisfaction with Nursing Scale” (NSNS).The results of the research: Patient who gives the assessment on nursing quality, with his sense of health condition of the specific period, general and individual requirements, personalized wishes and expectations can influence the satisfaction assessment, because he always is the source subjective variations. Even though the level of patients{\textquoteright} satisfaction is important and considerable indicator for nursing quality, by means of which it is possible to determine the efficiency of the provided care. This is a real means to identify the implemented fields of nursing aims, and improve the process if required, to ensure the quality. Nursing quality is based on patient-centred approach to achieve the common preferable health-care results. ",

keywords = "nursing, patient{\textquoteright}s satisfaction, nursing quality",

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doi = "10.17770/sie2020vol6.4849",

language = "English",

volume = "6: Sabiedrības veselība un sports",

series = "Society. Integration. Education=Sabiedrība. Integrācija. Izglītība",

publisher = "Rēzeknes Tehnoloģiju akadēmija",

pages = "79--88",

editor = "Lubkina, {Velta } and Kaupu{\v z}s, {Aivars } and Znotiņa, {Daina }",

booktitle = "Sabiedrība. Integrācija. Izglītība = Society. Integration. Education",

address = "Latvia",

note = "International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020 ; Conference date: 22-05-2020 Through 23-05-2020",

url = "http://journals.rta.lv/index.php/SIE/issue/viewIssue/141/534",

}

Beta, G , Role, D , Berloviene, D & Balkena, Z 2020, PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING. in V Lubkina, A Kaupužs & D Znotiņa (eds), Sabiedrība. Integrācija. Izglītība = Society. Integration. Education: starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference. vol. 6: Sabiedrības veselība un sports, Society. Integration. Education=Sabiedrība. Integrācija. Izglītība, Rēzeknes Tehnoloģiju akadēmija, Rēzekne, pp. 79-88, International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020, Rēzekne, Latvia, 22/05/20. https://doi.org/10.17770/sie2020vol6.4849

PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING. / Beta, Gunta ; Role, Dita ; Berloviene, Dina et al.
Sabiedrība. Integrācija. Izglītība = Society. Integration. Education: starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference. ed. / Velta Lubkina; Aivars Kaupužs; Daina Znotiņa. Vol. 6: Sabiedrības veselība un sports Rēzekne: Rēzeknes Tehnoloģiju akadēmija, 2020. p. 79-88 (Society. Integration. Education=Sabiedrība. Integrācija. Izglītība).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING

AU - Beta, Gunta

AU - Role, Dita

AU - Berloviene, Dina

AU - Balkena, Zane

PY - 2020/5/20

Y1 - 2020/5/20

N2 - Patients, during their stay at hospital, have the right to receive qualitative care and patients’ wellbeing depends on it. Patients’ wellbeing is based on satisfaction with care, which is influenced by, made by several conditions: communication of nurses, professionalism, education and timely provision thereof. Research aim: analyse the satisfaction of patients with the care provided by nurses. Research methods: Quantitative research method – original questionnaire “Newcastle Satisfaction with Nursing Scale” (NSNS).The results of the research: Patient who gives the assessment on nursing quality, with his sense of health condition of the specific period, general and individual requirements, personalized wishes and expectations can influence the satisfaction assessment, because he always is the source subjective variations. Even though the level of patients’ satisfaction is important and considerable indicator for nursing quality, by means of which it is possible to determine the efficiency of the provided care. This is a real means to identify the implemented fields of nursing aims, and improve the process if required, to ensure the quality. Nursing quality is based on patient-centred approach to achieve the common preferable health-care results.

AB - Patients, during their stay at hospital, have the right to receive qualitative care and patients’ wellbeing depends on it. Patients’ wellbeing is based on satisfaction with care, which is influenced by, made by several conditions: communication of nurses, professionalism, education and timely provision thereof. Research aim: analyse the satisfaction of patients with the care provided by nurses. Research methods: Quantitative research method – original questionnaire “Newcastle Satisfaction with Nursing Scale” (NSNS).The results of the research: Patient who gives the assessment on nursing quality, with his sense of health condition of the specific period, general and individual requirements, personalized wishes and expectations can influence the satisfaction assessment, because he always is the source subjective variations. Even though the level of patients’ satisfaction is important and considerable indicator for nursing quality, by means of which it is possible to determine the efficiency of the provided care. This is a real means to identify the implemented fields of nursing aims, and improve the process if required, to ensure the quality. Nursing quality is based on patient-centred approach to achieve the common preferable health-care results.

KW - nursing

KW - patient’s satisfaction

KW - nursing quality

UR - https://www.mendeley.com/catalogue/25dc152d-b55a-3121-a589-b40eca9a34a7/

UR - https://www-webofscience-com.db.rsu.lv/wos/woscc/full-record/WOS:000835671400006

U2 - 10.17770/sie2020vol6.4849

DO - 10.17770/sie2020vol6.4849

M3 - Conference contribution

VL - 6: Sabiedrības veselība un sports

T3 - Society. Integration. Education=Sabiedrība. Integrācija. Izglītība

SP - 79

EP - 88

BT - Sabiedrība. Integrācija. Izglītība = Society. Integration. Education

A2 - Lubkina, Velta

A2 - Kaupužs, Aivars

A2 - Znotiņa, Daina

PB - Rēzeknes Tehnoloģiju akadēmija

CY - Rēzekne

T2 - International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020

Y2 - 22 May 2020 through 23 May 2020

ER -

Beta G , Role D , Berloviene D, Balkena Z. PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING. In Lubkina V, Kaupužs A, Znotiņa D, editors, Sabiedrība. Integrācija. Izglītība = Society. Integration. Education: starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference. Vol. 6: Sabiedrības veselība un sports. Rēzekne: Rēzeknes Tehnoloģiju akadēmija. 2020. p. 79-88. (Society. Integration. Education=Sabiedrība. Integrācija. Izglītība). doi: 10.17770/sie2020vol6.4849

PATIENTS` SATISFICATION AS THE QUALTY INDICATOR OF NURSING

Abstract

Publication series

Conference

Keywords*

Field of Science*

Publication Type*

Access to Document

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