Abstract
Abstract: Latvia faces the challenges of an ageing society, which increases the demand for long-term social care services at municipal level. The aim of the work was to address the problematic issue re-lated to the quality assurance and control of the care service for people of retirement age and the improvement of this quality control process in SCCs in Latvian municipalities. In addition, an analysis of the administrative data of social care homes in Latvia was carried out. The authors have concluded that currently, the arrival at an objective assessment of SCC service quality is impossible. The content of this work allows to argue that quality indicators (QI) should be integrated within SCC quality assessment, thus providing several advantages in terms of service planning and quality assessment, and the use of data for high quantity research.
| Original language | English |
|---|---|
| Pages (from-to) | 135-143 |
| Number of pages | 11 |
| Journal | Research Papers of Wroclaw University of Economics and Business |
| Volume | 67 |
| Issue number | 2 |
| Publication status | Published - 2023 |
Keywords*
- service quality, social care centres, quality indicators
Field of Science*
- 5.4 Sociology
Publication Type*
- 1.4. Reviewed scientific article published in Latvia or abroad in a scientific journal with an editorial board (including university editions)