The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Ieva Kalve (Coresponding Author)

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization’s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author’s pilot research have been compared to theory on the subject.
Original languageEnglish
Title of host publication Innovation in Sustainable Management and Entrepreneurship
Subtitle of host publication2019 International Symposium in Management (SIM2019)
EditorsGabriela Prostean, Juan Jose Lavios Villahoz, Laura Brancu, Gyula Bakacsi
Publisher Springer International Publishing
Chapter28
Pages371-386
ISBN (Print)978-3-030-44710-6
Publication statusPublished - 2020

Publication series

Name Springer Proceedings in Business and Economics

Field of Science

  • 5.2 Economy and Business

Publication Type

  • 3.2. Articles or chapters in other proceedings other than those included in 3.1., with an ISBN or ISSN code

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