The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Ieva Kalve

The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Ieva Kalve (Coresponding Author)

Rīga Stradiņš University

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization’s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author’s pilot research have been compared to theory on the subject.

Original language	English
Title of host publication	Innovation in Sustainable Management and Entrepreneurship
Subtitle of host publication	2019 International Symposium in Management (SIM2019)
Editors	Gabriela Prostean, Juan Jose Lavios Villahoz, Laura Brancu, Gyula Bakacsi
Publisher	Springer International Publishing
Chapter	28
Pages	371-386
ISBN (Print)	978-3-030-44710-6
Publication status	Published - 2020

Publication series

Name	Springer Proceedings in Business and Economics

Field of Science

5.2 Economy and Business

Publication Type

3.2. Articles or chapters in other proceedings other than those included in 3.1., with an ISBN or ISSN code

Access to Document

https://link.springer.com/chapter/10.1007%2F978-3-030-44711-3_28

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Kalve, I. (2020). The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. In G. Prostean, J. J. L. Villahoz, L. Brancu, & G. Bakacsi (Eds.), Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019) (pp. 371-386). ( Springer Proceedings in Business and Economics). Springer International Publishing. https://link.springer.com/chapter/10.1007%2F978-3-030-44711-3_28

Kalve, Ieva. / The Modern Workplace in Service Management : Possibilities, Realities, New Ways of Working. Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). editor / Gabriela Prostean ; Juan Jose Lavios Villahoz ; Laura Brancu ; Gyula Bakacsi. Springer International Publishing, 2020. pp. 371-386 ( Springer Proceedings in Business and Economics).

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title = "The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working",

abstract = "The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization{\textquoteright}s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author{\textquoteright}s pilot research have been compared to theory on the subject.",

author = "Ieva Kalve",

year = "2020",

language = "English",

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series = " Springer Proceedings in Business and Economics",

publisher = " Springer International Publishing",

pages = "371--386",

editor = "Gabriela Prostean and Villahoz, {Juan Jose Lavios} and Laura Brancu and Gyula Bakacsi",

booktitle = "Innovation in Sustainable Management and Entrepreneurship",

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Kalve, I 2020, The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. in G Prostean, JJL Villahoz, L Brancu & G Bakacsi (eds), Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). Springer Proceedings in Business and Economics, Springer International Publishing, pp. 371-386. <https://link.springer.com/chapter/10.1007%2F978-3-030-44711-3_28>

The Modern Workplace in Service Management : Possibilities, Realities, New Ways of Working. / Kalve, Ieva (Coresponding Author).

Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). ed. / Gabriela Prostean; Juan Jose Lavios Villahoz; Laura Brancu; Gyula Bakacsi. Springer International Publishing, 2020. p. 371-386 ( Springer Proceedings in Business and Economics).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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AB - The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization’s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author’s pilot research have been compared to theory on the subject.

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T3 - Springer Proceedings in Business and Economics

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Kalve I. The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. In Prostean G, Villahoz JJL, Brancu L, Bakacsi G, editors, Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). Springer International Publishing. 2020. p. 371-386. ( Springer Proceedings in Business and Economics).