The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Ieva Kalve

doi:10.1007/978-3-030-44711-3_28

The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Ieva Kalve (Corresponding Author)

Rīga Stradiņš University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization’s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author’s pilot research have been compared to theory on the subject.

Original language	English
Title of host publication	Innovation in Sustainable Management and Entrepreneurship
Subtitle of host publication	2019 International Symposium in Management (SIM2019)
Editors	Gabriela Prostean, Juan Jose Lavios Villahoz, Laura Brancu, Gyula Bakacsi
Publisher	Springer International Publishing
Pages	371-386
ISBN (Print)	978-3-030-44710-6
DOIs	https://doi.org/10.1007/978-3-030-44711-3_28
Publication status	Published - 2020
Event	15th International Symposium in Management: Innovation for Sustainable Management and Entrepreneurship - Timisoara, Romania Duration: 25 Oct 2019 → 26 Oct 2019 Conference number: 15 https://conferencealerts.com/show-event?id=213531

Publication series

Name	Springer Proceedings in Business and Economics
ISSN (Print)	2198-7246
ISSN (Electronic)	2198-7254

Symposium

Symposium	15th International Symposium in Management
Abbreviated title	SIM 2019
Country/Territory	Romania
City	Timisoara
Period	25/10/19 → 26/10/19
Internet address	https://conferencealerts.com/show-event?id=213531

Field of Science*

5.2 Economy and Business

Publication Type*

3.1. Articles or chapters in proceedings/scientific books indexed in Web of Science and/or Scopus database

Access to Document

10.1007/978-3-030-44711-3_28

Cite this

Kalve, I. (2020). The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. In G. Prostean, J. J. L. Villahoz, L. Brancu, & G. Bakacsi (Eds.), Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019) (pp. 371-386). ( Springer Proceedings in Business and Economics). Springer International Publishing. https://doi.org/10.1007/978-3-030-44711-3_28

Kalve, Ieva. / The Modern Workplace in Service Management : Possibilities, Realities, New Ways of Working. Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). editor / Gabriela Prostean ; Juan Jose Lavios Villahoz ; Laura Brancu ; Gyula Bakacsi. Springer International Publishing, 2020. pp. 371-386 ( Springer Proceedings in Business and Economics).

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title = "The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working",

abstract = "The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization{\textquoteright}s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author{\textquoteright}s pilot research have been compared to theory on the subject.",

author = "Ieva Kalve",

year = "2020",

doi = "10.1007/978-3-030-44711-3_28",

language = "English",

isbn = "978-3-030-44710-6",

series = " Springer Proceedings in Business and Economics",

publisher = " Springer International Publishing",

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editor = "Gabriela Prostean and Villahoz, {Juan Jose Lavios} and Laura Brancu and Gyula Bakacsi",

booktitle = "Innovation in Sustainable Management and Entrepreneurship",

note = "15th International Symposium in Management : Innovation for Sustainable Management and Entrepreneurship, SIM 2019 ; Conference date: 25-10-2019 Through 26-10-2019",

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Kalve, I 2020, The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. in G Prostean, JJL Villahoz, L Brancu & G Bakacsi (eds), Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). Springer Proceedings in Business and Economics, Springer International Publishing, pp. 371-386, 15th International Symposium in Management, Timisoara, Romania, 25/10/19. https://doi.org/10.1007/978-3-030-44711-3_28

The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. / Kalve, Ieva (Corresponding Author).
Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). ed. / Gabriela Prostean; Juan Jose Lavios Villahoz; Laura Brancu; Gyula Bakacsi. Springer International Publishing, 2020. p. 371-386 ( Springer Proceedings in Business and Economics).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T2 - 15th International Symposium in Management

AU - Kalve, Ieva

N1 - Conference code: 15

PY - 2020

Y1 - 2020

N2 - The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization’s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author’s pilot research have been compared to theory on the subject.

AB - The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization’s own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author’s pilot research have been compared to theory on the subject.

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BT - Innovation in Sustainable Management and Entrepreneurship

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ER -

Kalve I. The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working. In Prostean G, Villahoz JJL, Brancu L, Bakacsi G, editors, Innovation in Sustainable Management and Entrepreneurship: 2019 International Symposium in Management (SIM2019). Springer International Publishing. 2020. p. 371-386. ( Springer Proceedings in Business and Economics). doi: 10.1007/978-3-030-44711-3_28

The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Abstract

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Symposium

Field of Science*

Publication Type*

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