Abstract
Patient organizations have proven to be crucial stakeholders for patient needs in the health system. However, the global health crisis due to the emergence of COVID-19 has affected the routine of organizations. This qualitative study explores the experience of patient organizations in adapting their services to the situation during the first phase of the COVID-19 pandemic in Latvia in Spring-Autumn 2020. Fifteen chairpersons of patient organizations were recruited and interviewed using a semi-structured key informant interview. The interviews were recorded, transcribed, and thematically analyzed with manual thematic coding. Four main themes were identified: information needs on COVID-19; diversification of communication channels and their adjustment to the COVID-19 situation; continuity of routine management of patient organization; support mechanisms for patient organizations in the context of the COVID-19 pandemic. Patient organizations experienced a rapidly changing environment as a result of COVID-19 and have had to react immediately to ensure the provision of the service to the patient community they serve.
| Original language | English |
|---|---|
| Title of host publication | 9th International Multidisciplinary Research Conference SOCIETY. HEALTH. WELFARE |
| Editors | L. Vilka, J. Krumina |
| Publisher | EDP Sciences |
| Number of pages | 11 |
| Volume | 184 |
| DOIs | |
| Publication status | Published - Mar 2024 |
| Event | 9th International Multidisciplinary Research Conference: "Society. Health. Welfare." - Riga Stradins University, Riga, Latvia Duration: 29 Mar 2023 → 31 Mar 2023 Conference number: 9 https://rw2023.rsu.lv/events/9th-international-multidisciplinary-research-conference-societyhealthwelfare |
Publication series
| Name | SHS Web of Conferences |
|---|---|
| Publisher | EDP Sciences |
| ISSN (Electronic) | 2261-2424 |
Conference
| Conference | 9th International Multidisciplinary Research Conference: "Society. Health. Welfare." |
|---|---|
| Abbreviated title | SHW |
| Country/Territory | Latvia |
| City | Riga |
| Period | 29/03/23 → 31/03/23 |
| Other | Research week 2023 |
| Internet address |
Keywords*
- Patient organizations
- COVID-19 pandemic
- Qualitative study
Field of Science*
- 3.3 Health sciences
Publication Type*
- 3.1. Articles or chapters in proceedings/scientific books indexed in Web of Science and/or Scopus database