The Specificity of Emotional Labor of Social Workers Helping Children

Irina Tarkhanova, Olga Koryakovtseva, Lyudmila Zhedunova, Irena Upeniece

Research output: Contribution to journalConference articlepeer-review

Abstract

The article presents the results of the study of the emotional perception of clients conducted among Russian social workers who help children. The research is based on the concept of the role of emotional laborin professional activities. At the same time, we proceed from the understanding that the content and volume of emotional labordepends on the type of clients of social workers: its specificity when working with children will not be the same as when workingwith adults.The results of the research show that social workers who help children have difficultiesin regulating emotions when interacting with clients, and therefore in assessing children's actions and behavior. The results of the study showthat the effectiveness of emotional laborof social workers helping children depends on the level of knowledge of the age characteristics of children and the pedagogical mechanisms of communicating with them.We conclude that we should pay more attention to the role of emotional laborin everyday social work with children

Keywords*

  • emotional labor, emotional perception of the client
  • ial work with children
  • social worker

Field of Science*

  • 5.3 Educational sciences
  • 3.3 Health sciences

Publication Type*

  • 3.2. Articles or chapters in other proceedings other than those included in 3.1., with an ISBN or ISSN code

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