Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies

Laura Minskere; Diāna Kalniņa; Jelena Šalkovska; Anda Batraga

doi:10.1007/978-3-031-87532-8_48

Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies

Laura Minskere^*
, Diāna Kalniņa
, Jelena Šalkovska
, Anda Batraga

^*Corresponding author for this work

Rīga Stradiņš University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Research › peer-review

Abstract

Citizen satisfaction with living in city is essential for successful city development and economic growth. The academic literature review highlights the economic implications of effective citizen engagement, arguing that successful urban communication promotes economic growth by reducing transaction costs and enhancing public safety. By leveraging online platforms and information technologies, cities can improve service delivery, ensure transparency, and actively engage citizens in governance, thereby increasing trust and satisfaction among residents. This study uses comparative analysis and data from the Eurostat 2023 Report to emphasise the importance of these factors in improving the quality of urban life and promoting sustainable urban development in European cities. According to Eurostat data (2023), the overall satisfaction with urban life in Riga is statistically significantly differs from the two neighbouring capitals Vilnius and Tallin and is also among the lowest among European cities. The goal of this paper was to identify the factors that influence citizens’ satisfaction with life in the city. The authors developed hypotheses that there is an association between citizens’ satisfaction with living in the city and the understandability and transparency of local government processes, the access to municipal information and services online, the efficiency of local government in solving citizens’ requests and the perception of corruption. The research results confirmed the hypotheses.

Original language	English
Title of host publication	Reliability and Statistics in Transportation and Communication
Subtitle of host publication	Human Sustainability and Resilience in the Digital Age - Selected Papers from the 24th International Multidisciplinary Conference on Reliability and Statistics in Transportation and Communication, RelStat-2024
Editors	Igor Kabashkin, Irina Yatskiv, Oleg Prentkovskis
Publisher	Springer Cham
Pages	542–552
Number of pages	11
Volume	1337
ISBN (Electronic)	978-3-031-87532-8
ISBN (Print)	978-3-031-87531-1
DOIs	https://doi.org/10.1007/978-3-031-87532-8_48
Publication status	Published - 30 Mar 2025

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1337 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 11 Sustainable Cities and Communities
SDG 16 Peace, Justice and Strong Institutions

Keywords*

urban communication, municipal governance, citizen satisfaction, community engagement, urban digitalization, Baltic states

Field of Science

2.2 Electrical engineering, Electronic engineering, Information engineering
5.4 Sociology
5.2 Economy and Business

Publication Type*

3.1. Articles or chapters in proceedings/scientific books indexed in Web of Science and/or Scopus database

Access to Document

10.1007/978-3-031-87532-8_48

https://link.springer.com/chapter/10.1007/978-3-031-87532-8_48#citeas

Cite this

Minskere, L., Kalniņa, D., Šalkovska, J., & Batraga, A. (2025). Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies. In I. Kabashkin, I. Yatskiv, & O. Prentkovskis (Eds.), Reliability and Statistics in Transportation and Communication: Human Sustainability and Resilience in the Digital Age - Selected Papers from the 24th International Multidisciplinary Conference on Reliability and Statistics in Transportation and Communication, RelStat-2024 (Vol. 1337, pp. 542–552). (Lecture Notes in Networks and Systems; Vol. 1337 LNNS). Springer Cham. https://doi.org/10.1007/978-3-031-87532-8_48

Minskere, Laura ; Kalniņa, Diāna ; Šalkovska, Jelena et al. / Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies. Reliability and Statistics in Transportation and Communication: Human Sustainability and Resilience in the Digital Age - Selected Papers from the 24th International Multidisciplinary Conference on Reliability and Statistics in Transportation and Communication, RelStat-2024. editor / Igor Kabashkin ; Irina Yatskiv ; Oleg Prentkovskis. Vol. 1337 Springer Cham, 2025. pp. 542–552 (Lecture Notes in Networks and Systems).

@inproceedings{824923aaebbf4c4cab4f16a708a98e15,

title = "Urban Governance and Citizen Satisfaction {\textendash} The Growing Role of Information Technologies",

abstract = "Citizen satisfaction with living in city is essential for successful city development and economic growth. The academic literature review highlights the economic implications of effective citizen engagement, arguing that successful urban communication promotes economic growth by reducing transaction costs and enhancing public safety. By leveraging online platforms and information technologies, cities can improve service delivery, ensure transparency, and actively engage citizens in governance, thereby increasing trust and satisfaction among residents. This study uses comparative analysis and data from the Eurostat 2023 Report to emphasise the importance of these factors in improving the quality of urban life and promoting sustainable urban development in European cities. According to Eurostat data (2023), the overall satisfaction with urban life in Riga is statistically significantly differs from the two neighbouring capitals Vilnius and Tallin and is also among the lowest among European cities. The goal of this paper was to identify the factors that influence citizens{\textquoteright} satisfaction with life in the city. The authors developed hypotheses that there is an association between citizens{\textquoteright} satisfaction with living in the city and the understandability and transparency of local government processes, the access to municipal information and services online, the efficiency of local government in solving citizens{\textquoteright} requests and the perception of corruption. The research results confirmed the hypotheses.",

keywords = "urban communication, municipal governance, citizen satisfaction, community engagement, urban digitalization, Baltic states",

author = "Laura Minskere and Diāna Kalniņa and Jelena {\v S}alkovska and Anda Batraga",

note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.",

year = "2025",

month = mar,

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doi = "10.1007/978-3-031-87532-8\_48",

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booktitle = "Reliability and Statistics in Transportation and Communication",

}

Minskere, L, Kalniņa, D, Šalkovska, J & Batraga, A 2025, Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies. in I Kabashkin, I Yatskiv & O Prentkovskis (eds), Reliability and Statistics in Transportation and Communication: Human Sustainability and Resilience in the Digital Age - Selected Papers from the 24th International Multidisciplinary Conference on Reliability and Statistics in Transportation and Communication, RelStat-2024. vol. 1337, Lecture Notes in Networks and Systems, vol. 1337 LNNS, Springer Cham, pp. 542–552. https://doi.org/10.1007/978-3-031-87532-8_48

Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies. / Minskere, Laura; Kalniņa, Diāna; Šalkovska, Jelena et al.
Reliability and Statistics in Transportation and Communication: Human Sustainability and Resilience in the Digital Age - Selected Papers from the 24th International Multidisciplinary Conference on Reliability and Statistics in Transportation and Communication, RelStat-2024. ed. / Igor Kabashkin; Irina Yatskiv; Oleg Prentkovskis. Vol. 1337 Springer Cham, 2025. p. 542–552 (Lecture Notes in Networks and Systems; Vol. 1337 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Research › peer-review

TY - GEN

T1 - Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies

AU - Minskere, Laura

AU - Kalniņa, Diāna

AU - Šalkovska, Jelena

AU - Batraga, Anda

PY - 2025/3/30

Y1 - 2025/3/30

N2 - Citizen satisfaction with living in city is essential for successful city development and economic growth. The academic literature review highlights the economic implications of effective citizen engagement, arguing that successful urban communication promotes economic growth by reducing transaction costs and enhancing public safety. By leveraging online platforms and information technologies, cities can improve service delivery, ensure transparency, and actively engage citizens in governance, thereby increasing trust and satisfaction among residents. This study uses comparative analysis and data from the Eurostat 2023 Report to emphasise the importance of these factors in improving the quality of urban life and promoting sustainable urban development in European cities. According to Eurostat data (2023), the overall satisfaction with urban life in Riga is statistically significantly differs from the two neighbouring capitals Vilnius and Tallin and is also among the lowest among European cities. The goal of this paper was to identify the factors that influence citizens’ satisfaction with life in the city. The authors developed hypotheses that there is an association between citizens’ satisfaction with living in the city and the understandability and transparency of local government processes, the access to municipal information and services online, the efficiency of local government in solving citizens’ requests and the perception of corruption. The research results confirmed the hypotheses.

AB - Citizen satisfaction with living in city is essential for successful city development and economic growth. The academic literature review highlights the economic implications of effective citizen engagement, arguing that successful urban communication promotes economic growth by reducing transaction costs and enhancing public safety. By leveraging online platforms and information technologies, cities can improve service delivery, ensure transparency, and actively engage citizens in governance, thereby increasing trust and satisfaction among residents. This study uses comparative analysis and data from the Eurostat 2023 Report to emphasise the importance of these factors in improving the quality of urban life and promoting sustainable urban development in European cities. According to Eurostat data (2023), the overall satisfaction with urban life in Riga is statistically significantly differs from the two neighbouring capitals Vilnius and Tallin and is also among the lowest among European cities. The goal of this paper was to identify the factors that influence citizens’ satisfaction with life in the city. The authors developed hypotheses that there is an association between citizens’ satisfaction with living in the city and the understandability and transparency of local government processes, the access to municipal information and services online, the efficiency of local government in solving citizens’ requests and the perception of corruption. The research results confirmed the hypotheses.

KW - urban communication, municipal governance, citizen satisfaction, community engagement, urban digitalization, Baltic states

UR - https://www.scopus.com/pages/publications/105002585072

U2 - 10.1007/978-3-031-87532-8_48

DO - 10.1007/978-3-031-87532-8_48

M3 - Conference contribution

SN - 978-3-031-87531-1

VL - 1337

T3 - Lecture Notes in Networks and Systems

SP - 542

EP - 552

BT - Reliability and Statistics in Transportation and Communication

A2 - Kabashkin, Igor

A2 - Yatskiv, Irina

A2 - Prentkovskis, Oleg

PB - Springer Cham

ER -

Minskere L, Kalniņa D, Šalkovska J, Batraga A. Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies. In Kabashkin I, Yatskiv I, Prentkovskis O, editors, Reliability and Statistics in Transportation and Communication: Human Sustainability and Resilience in the Digital Age - Selected Papers from the 24th International Multidisciplinary Conference on Reliability and Statistics in Transportation and Communication, RelStat-2024. Vol. 1337. Springer Cham. 2025. p. 542–552. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-87532-8_48

Urban Governance and Citizen Satisfaction – The Growing Role of Information Technologies

Abstract

Publication series

UN SDGs

Keywords*

Field of Science

Publication Type*

Access to Document

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